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Privacy Policy


At Cannacares, we want you to know that we take your data privacy very seriously. The Privacy Policy below sets out why and how we collect, store, use, and share your Personal Information when you visit or make a purchase from (the “Website”). 

What Personal Information do we collect?

We collect two types of Personal Information – “Order Information” and “Device Information”.


Device Information


When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of your device’s cookies. As you navigate the Website, we collect information about the individual webpages or products that you view, what websites or search terms referred you to the Website along with information about how you interact with the Website.


Order Information


When you buy or attempt to make a purchase of Cannacares products through the Website, we need to collect specific personal data from you. This data includes your name, billing address, shipping address, payment details (for example, credit card number), email address, and phone number.



How is this Personal Information collected?

We collect Device Information and Order Information through the use of: 


  • Cookies - These are small data files that are placed on your device or computer and often include a unique anonymous identifier. Cookies help a website to perform more efficiently. For more information about cookies, including how to disable cookies, visit All About Cookies.
  • Log files - These monitor activities and actions that happen on the Website. Log files collect data including your IP address, browser type, internet service provider (ISP), referring/exit pages, and date/time stamps. 
  • Web beacons, tags, and pixels – These are electronic files used to record information about how you browse the Cannacares Website. 

How this Personal Information is used and why we need it 

Under the General Data Protection Regulation (GDPR), and in respect of E.U. citizens, our lawful basis for collecting, storing, using, and sharing these types of Personal Information falls under “Contract”. In general, we need to collect this information to carry out our business operations and communicate with you, our customer.


Order Information is collected so that we may fulfill any orders placed through the Website. This data enables us to process your payment information, provide order confirmations, arrange for shipping, and allows us to keep the invoicing records we need for our everyday business operations.


Additionally, we use your Order Information to communicate with you and provide you with marketing information if you’ve expressed your permission for us to do this. We also use this data if we need to screen our orders to mitigate potential risk or fraud.


We collect Device Information to help us monitor and improve our Website, and to ensure that certain Website functions work as they should. This data helps us learn how users browse and interact with the Website and help us evaluate our marketing campaigns. Device Information such as your IP address is also collected for the purpose of avoiding potential risk and fraud.


Behavioural advertising 

We may also use your Personal Information to provide you with targeted adverts or marketing communications we believe may be of interest to you. You may come across these when you’re searching in Google or Bing or see them on Facebook or other social media platforms.


To learn how targeted advertising works, we recommend you read the Network Advertising Initiative’s (“NAI”) educational page.

If you don’t wish to see targeted adverts from Cannacares, you can opt-out here at Google, Facebook and Bing. You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.


Do Not Track 

Please be aware that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser. 


How we share your Personal Information

We never sell your Personal Information to third parties (and we never will). We do share your Personal Information with certain third parties to help us carry out our business operations. For example, our online store is powered by Shopify. Read about how Shopify uses your Personal Information here.


We also use Website tracking software (Google Analytics) to help us understand how our customers browse the Website – read Google’s privacy policy here. If you wish, you can opt-out of Google Analytics, and we will no longer perform tracking when you visit the Website. Learn out to opt-out.

The only other time we will share your Personal Information is if we’re required to do so by law. For example, if we receive a warrant or lawful request from the police or other government agency that requires us to comply, or to protect the rights of our business and its employees.


Your data rights 

If you reside in the E.U, under the legislation of the GDPR, you have the right to access any of the Personal Information we hold about you. You may ask that your Personal Information be corrected, updated, or deleted as you wish. If you would like to exercise this right, please contact our Data Controller (details at the bottom of this Privacy Policy) with your request. 

Data retention 

We’ll keep your Device Information or Order Information for as long as is necessary to fulfill our business requirements. If you ask us to delete your data, we’ll make every effort to comply, however, there is a certain amount of Personal Information that we must retain by law (such as invoicing records) for a set number of years.

Updates to this Privacy Policy

We may update this privacy policy from time to time should the need arise. For example, we may need to do this if our business and data collection practices change, or for other operational, legal, or regulatory reasons. Please do check this Privacy Policy periodically to ensure you’re aware of any changes.



For more information about this Privacy Policy, or if you have any questions or complaints, please contact  us via email:


Alternatively, write to the Data Controller at:



58 Queen Anne Street





This Privacy Policy was last updated on 6th September 2019.